Delivery & Returns Policy

1. DELIVERY POLICY
You can trust that your order will be quickly processed and safely delivered.

We can deliver products anywhere in KENYA to a location of your choice. We strive to offer Same Day* delivery for the products ordered

a. Delivery Charges
Our Delivery charges are determined by the weight of your order and your location from Nairobi.

2. RETURN, EXCHANGE POLICY, CANCELLATIONS
Our goal is to ensure your complete satisfaction with your purchase.

Return Policy
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 7 of the purchase date will be credited in the full amount and the same form as the original payment type.

In case following conditions are not met partycity.co.ke reserves the right to charge 15% restocking fee or refuse the return.
– the items must be returned for refund or exchange within 7 days of original purchase
– items and packaging must be received in new condition
– the original manufacture’s packaging must not be damaged
– packaging must include all original items.

Cancellations
If you would like to cancel your order, you can do so provided that the order has not yet been delivered. If the item you want to cancel has been delivered, the order cannot be canceled. However, you can return the item for a refund.

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